General FAQs

 

Is my lift ticket refundable?

  • We know there’s a lot of uncertainty in the world right now, so if your plans change, your lift ticket is refundable (terms apply). If you have not used your lift tickets, they are fully refundable until 12 PM local time on your ticket’s start date. Refund requests received after 12 PM local time on your ticket’s start date will not be honored, except in certain circumstances (see terms for full details)

How do I request a refund?

  • To request a refund, you need to:
  • Email SnowCreekInfo@vailresorts.com with all of your order information.  These requests are processed quickly as the local sales team works through all of the requests. Emailing is better than calling, as it marks the date and time of the request.
  • Visit the resort ticket window by no later than 12 PM on your ticket’s start date
  • Submit an online request form no later than 12 PM on your ticket’s start date (may take up to 8 weeks to process).

What if Vail Resorts closes a resort or cancels my ticket due to Covid-19 - how will refunds be handled?

  • Your safety is our priority, and it is possible that we will have to cancel your ticket due to Covid-19.
  • In the event that we make the difficult decision to close a resort or cancel your ticket, we will strive to do so in advance of your visit, and we will issue you a full or partial refund depending on the number of lift ticket days affected. In the event of a resort closure or ticket cancellation, we will make an effort to notify you directly by email. We encourage you to also check the relevant resort website, Facebook page, or Instagram account for notifications. While we will do our best to issue your refund promptly, we cannot guarantee that your refund will be processed within a specified period of time (see terms for full details).

What if I am injured or fall sick – can I request a refund?

  • Unused lift tickets are fully refundable until 12 PM on your ticket’s start date. However, even if you have used your lift ticket, if you become sick or injured, you are eligible for a full or partial refund if requested by 12 PM local time.

Reminder: You should not come to the resort if you: (i) are experiencing signs and symptoms of COVID-19 not due to a known health condition, (ii) tested positive or were diagnosed with COVID-19 in the last 10 days, (iii) have been directed by public health or a medical provider to quarantine or isolate, or (iv) have been in close contact with someone who has tested positive for COVID-19 (see CDC guidelines)

 

*More Lift Ticket FAQs available on the LIFT TICKET web page

Is my tubing ticket refundable?

  • We know there’s a lot of uncertainty in the world right now, so if your plans change, your tubing ticket is refundable (terms apply). If you have not used your tubing tickets, they are fully refundable until 24 hours prior to ticket’s start date. Refund requests received after 24 hours prior to your ticket’s start date will not be honored, except in certain circumstances (see terms for full details)

How do I request a refund?

  • To request a refund, you need to:
  • Email SnowCreekInfo@vailresorts.com with all of your order information.  These requests are processed quickly as the local sales team works through all of the requests. Emailing is better than calling, as it marks the date and time of the request.
  • Visit the resort ticket window by no later than 24 hours prior to your ticket’s start date.
  • Submit an online request form no later than 24 hours prior to ticket’s start date (may take up to 8 weeks to process).

What if Vail Resorts closes a resort or cancels my ticket due to Covid-19 - how will refunds be handled?

  • Your safety is our priority, and it is possible that we will have to cancel your ticket due to Covid-19.
  • In the event that we make the difficult decision to close a resort or cancel your ticket, we will strive to do so in advance of your visit, and we will issue you a full or partial refund depending on the number of tubing ticket days affected. In the event of a resort closure or ticket cancellation, we will make an effort to notify you directly by email. We encourage you to also check the relevant resort website, Facebook page, or Instagram account for notifications. While we will do our best to issue your refund promptly, we cannot guarantee that your refund will be processed within a specified period of time (see terms for full details).

What if I am injured or fall sick – can I request a refund?

  • Unused tubing tickets are fully refundable until 24 hours prior to your ticket’s start date.  

Reminder: You should not come to the resort if you: (i) are experiencing signs and symptoms of COVID-19 not due to a known health condition, (ii) tested positive or were diagnosed with COVID-19 in the last 10 days, (iii) have been directed by public health or a medical provider to quarantine or isolate, or (iv) have been in close contact with someone who has tested positive for COVID-19 (see CDC guidelines)

How do I purchase a Season Pass

  • To purchase a season pass you can go to the Epic Pass Website. You can also call 970.754.0005 for any pass purchasing or questions.

How do I pick up my Season Pass?

  • If you have completed your information online then your season pass will be mailed to you. If you are missing something from your order/account online then you will be able to pick up your season pass from Snow Creek. If you have questions about your pass or purchase please call 970.754.0005.

My Season Pass hasn't come in the mail, what should I do?

  • First check and make sure that everything has been updated in your account on epicpass.com. If it has, then it may not have made it to you through the mail due to delays with the USPS. If it has not arrived by the time you have a reservation at Snow Creek, you can pick up your pass from our outdoor ticket windows on site when you arrive.
  • Please note: You ARE able to make reservations through your account before your pass has arrived.

I lost my Season Pass, what should I do?

  • If you lose your season pass you will need to call the help center to report it missing. They will shut off your missing pass. You can then request to have a new pass printed on site.

How do I request a refund for my pass?

  • Review the EPIC COVERAGE information. Please reach out to the Epic Pass team by calling 970.754.0005.

How do I use my SWAF and Buddy Tickets?

  • These tickets can be purchased through your epicpass.com account.

How do I use my "Extra Days" on my Epic Day Pass?

  • These days must be reserved at the local resort. You can do this by calling 816.640.2200 or by emailing SnowCreekInfo@vailresorts.com.

How do I make a reservation?

Why are there no reservation/tickets on the day I want?

  • Not seeing the days available you want to reserve? As we open more terrain, we will be able to accommodate more skiers & riders. Additional availability may open if someone cancels their reservation as well.
  • We encourage you to check back for updated availability.
  • CHECK AVAILABILITY HERE

I purchased my lift ticket online, now what do I do?

  • If this will be your first time visiting Snow Creek, when you arrive you will visit our outdoor ticket windows to pick up your lift ticket card.
  • Keep this card on you in a coat pocket, on a lanyard, etc.  Scanners will scan for your ticket when you get on lifts.
  • When you leave for the day, keep this ticket so you can reload it for your next visit!

Do Lift Tickets include rentals?

  • No, lift tickets do not include rentals.
  • Rental can be purchased separately at the outdoor ticket windows when you arrive.
  • RENTAL INFORMATION

What is the difference between the standard Lift Tickets and Night Lift Tickets?

  • Standard Lift tickets are good for open to close.
  • Night Lift Tickets (After 4pm) are good from 4pm to close.

Is my Lift Ticket good for Tubing?

  • Lift Tickets are only for Skiing and snowboarding.  Tubing tickets are a different separate ticket.
  • Find tubing tickets at the following link: TUBING TICKETS

How do I purchase large numbers of tickets at once?

  • If your are purchasing multiple tickets for a single day, increase the number of tickets to the number needed and add to your cart.  You will need the information for all skiiers/riders at the time of purchase/reservation.
  • If you are buying multiple tickets for different days, add all of the tickets you need from a single day to your cart.  Then return to the ticket page and add tickets for another day.  Repeat as needed.
  • If you are buying tickets for multiple age brackets, add one age bracket to your cart.  Then return to the ticket page and add tickets for another age bracket.  Repeat as needed.

Do I have to go to the ticket window to get my lift ticket every time I visit?

  • No!  After you visit for the first time, you will get a lift ticket card.  This card is reloadable!
  • Keep your lift ticket card and the next time you purchase a lift ticket online, log in with the same account information and your new lift ticket will be loaded onto the lift ticket card.

I lost my lift ticket card, what should I do?

  • If you have lost your lift ticket card, you can visit our ticket window to have it reprinted for you.

 

When are Group Lessons/Private Lessons available?

  • Offered Daily at select times
    • Monday - Wednesday: 4:30p.m. & 6:30p.m.
    • Thursday: 12:30p.m., 2:00p.m., 3:30p.m., 5:00p.m., & 6:30p.m.
    • Friday: 12:30p.m., 2:00p.m., 3:30p.m., 5:00p.m., 6:30p.m., & 8:00p.m.
    • Saturday: 9:30a.m., 11:00a.m., 12:30p.m., 2:00p.m., 3:30p.m., 5:00p.m., 6:30p.m., & 8:00p.m.
    • Sunday: 9:30a.m., 11:00a.m., 12:30p.m., 2:00p.m., 3:30p.m., 5:00p.m., & 6:30p.m.
    • Holidays: 9:30a.m., 11:00a.m., 12:30p.m., 2:00p.m., 3:30p.m., 5:00p.m., 6:30p.m., & 7:30p.m.

 

I booked a Group Lesson but don't know when to show up.  What should I do?

  • The Ski & Ride School will be reaching out to each person who books a lesson to confirm a lesson time.
  •  If you have made a Ski & Ride School reservation and are unsure of your lesson time/did not speak with the Ski & Ride School yet, please arrive early/prior to the lesson time you would like, and we will get you all set with our next available group lesson.
  • If you have further questions, please reach out to the Ski & Ride School via email at SnowCreekSkiSchool@vailresorts.com

 

I booked a Private Lesson but have not heard back from the Ski & Ride School.  What should I do?

  • The Ski & Ride School will be reaching out to each person who books a lesson to confirm a lesson time.
  • If you have made a Ski & Ride School reservation and are unsure of your lesson time/did not speak with the Ski & Ride School yet, please arrive early/prior to the lesson time you would like, and we will get you all set with our next available instructor.
  • If you have further questions, please reach out to the Ski & Ride School via email at SnowCreekSkiSchool@vailresorts.com

Is Snow Creek Tubing open?

  • Yes!  Snow Tubing is open for the season.  Hours can be found on our TUBING web page.

How Much does tubing cost?

  • $29 for 2 hours

How do I buy Tubing tickets?

  • Buy Tickets on our TUBING web page.

How old do I need to be to snow tube?

  • Snow Creek does not have a minimum age requirement for tubing but the minimum height is 42 inches. The child must be able to safely ride by themselves in a tube. All tubes are single rider only.

*More information about tubing available on the tubing web page

Do you offer ski rentals at Snow Creek?

  • Yes!  We have Ski Rentals (comes with boots and poles), Snowboard rentals (comes with boots), and Helmet rentals.

Can I rent just the skis or just the snowboard (no boots)?

  • No.  Our rentals come as a complete package.

How do I rent equipment (ski/snowboard)?

  • Equipment is not able to be reserved online. To rent equipment you will purchase them at the outdoor ticket windows once you arrive on your day of reservation. You can find more about our rentals, including pricing, on our RENTALS web page.

Do you offer season long rentals?

  • Yes! They are available for $199.
  • Full Season rentals must be purchased in person at the outdoor ticket windows or over the phone at 816.640.2200

Do you have a military discount?

  • Yes we have a military discount for Ski/Snowboard Standard Lift Tickets
  • The standard lift tickets are for All Day.
  • COST:  $31 for the 20/21 season

Do you have a tubing/rental military discount?

  • No, The only military discount we have is on our ski/snowboard standard lift tickets.

Who is eligible for the military lift tickets?

  • Military Branch Includes:
    • US: Army, Navy, Air Force, Marines, Coast Guard, and Department of Homeland Security
    • Canada: Canadian Armed Force (CAF), Royal Canadian Navy (RCN), Royal Canadian Air Force (RCAF)

Who is NOT eligible for military lift tickets?

  • Branch: DOD, Contractors, Merchant Marines, Veterans
  • Status: Veteran, Veteran Dependent
  • Members of the Australian Military are not eligible for Military Lift Tickets

 

How do I get the military discounts on my tickets?

  • You can contact our sales team by calling or emailing.  Emailing is preferred, but you should allow 3-5 days.
  • Call the Vail Resorts call center at (844)-431-4888.
  • Purchase a standard lift ticket online from our website ticket page.
    •  When you arrive at the resort, head to the ticket windows with your military identification.
    • Have the sales team refund the difference from the standard lift ticket.

 

 

Do you have College Night?

  • No, We do not have a college night this season.

Do you have a Homeschool Special/Day?

  • No, we do not have a Homeschool Special or Homeschool Day this season.

Do you have a Military Discount?

  • Yes.  Please see our Military Discount Info FAQ for all info.

Do you have any other specials or discounts?

How do I book my group for Skiing/Snowboarding?

  • Snow Creek is not doing group bookings for the 20/21 season.
  • Based on availability, you are able to purchase the number of tickets needed for your group online HERE.

How do I book my group for Tubing?

  • Snow Creek is not doing group bookings for the 20/21 season.
  • Based on availability, you are able to purchase the number of tickets needed for your group online HERE.

Do you have special group pricing?

  • Snow Creek does not have special group pricing for the 20/21 season.

I can't buy a lift ticket for my child (4 and Under), are they allowed to ski/snowboard?

  • Yes!  Children 4 and under ski free at Snow Creek.  You can get a free pass with proof of age for them to use.

How do I get my free ski/snowboard pass for my child (4 and Under)?

  • On you first day of skiing/snowboarding, come to our outdoor ticket windows with your child's proof of age.  They will print a pass for your child.

How do I make a reservation for my child (4 and Under) for skiing/snowboarding?

  • Free passes for children 4 and under do not require a reservation.  All other participants (5 and up) will need to have reservations/tickets for the day you plan to ski/snowboard.

Does the 4 and Under pass cover rentals/tubing?

  • No, the 4 and Under free pass only covers ski/snowboard lift tickets for the child.  You will need to purchase rentals or tubing tickets separately.

All Specific Products/Departments listed below have more specific FAQs located at the bottom of the linked pages.  Please check there as well as we continue to update our General FAQs.

 

Pass Holder Reservations

 

Lift Tickets

 

Ski & Ride School

 

Tubing

 

Dining

 

Winter Experience & Safety Protocols

 

Epic Mountain Rewards